2nd Line Support Engineer

2nd Line Support Engineer - Fully onsite

Join a dedicated charitable organisation in London as a 2nd Line Support Engineer, where you will play a crucial role in supporting and maintaining their IT infrastructure to ensure smooth, reliable operations. This is a permanent position offering the opportunity to work in a meaningful environment, where your technical skills will directly contribute to the success of our mission.

This role requires a full UK driving license.

Key Responsibilities:

• Configure, maintain, and monitor existing infrastructure to ensure it is functioning optimally.
• Provide support for test and production servers, including performing after-hours maintenance when required.
• Work with vendors to procure necessary equipment and software, ensuring all budgetary and audit controls are met.
• Offer technical and procedural guidance for network server implementation, collaborating with internal users, developers, and other technical staff.
• Perform routine maintenance tasks such as system monitoring, reporting, and ensuring the effectiveness of the corporate backup and disaster recovery plans.
• Collaborate with operations, third-party vendors, and service providers to maintain WAN, server, hardware/software, and other administrative aspects of the IT environment.
• Ensure timely hardware and network upgrades, including new configurations as needed.
• Document technical requirements, develop project plans, and oversee change control processes. Participate in design sessions, architectural reviews, and provide technical advice when necessary.
• Conduct fault assessments on system issues, implementing long-term, sustainable solutions rather than quick fixes.
• Participate in team meetings, supervision, and professional development to align your work with organisational goals, providing valuable input using your technical expertise.
• Collaborate with Services and Events teams to ensure IT services, including CCTV, are available and properly configured across all locations.
• Microsoft Azure Administrator (Az-104)
• Microsoft 365 Certified: Enterprise Administrator Expert (desirable)
• Microsoft Certified Solutions Associate (desirable)
• Windows Server 2016
• Microsoft 365 Modern Desktop Administrator 
• Experience of administrating Windows server services and features such as DHCP, Printer, DNS and Microsoft Active directory
• Windows 10 and 11 deployment experience, including autopilot, modern desktop experience, working with Microsoft End point manager
• Knowledge of Meraki cloud-based dashboard which includes Meraki Access points, CCTV and Teleworker 4G gateway

2nd Line Support Engineer

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. 

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