2nd Line Support Engineer

Are you a proactive and customer-focused IT professional looking to take your career to the next level? Our client, a leading name in the professional services sector, is seeking a skilled 2nd Line Support Engineer to join their dynamic IT team. This is a fantastic opportunity to work in a fast-paced, high-performing environment where your expertise will make a real impact.

Key Responsibilities:

• Provide 2nd line support to end users, troubleshooting and resolving technical issues in a timely manner.
• Assist with escalations from the 1st Line Support team, ensuring issues are resolved efficiently.
• Support and maintain Microsoft Office 365 environments, including user management, application support, and security configurations.
• Manage and maintain Azure-based services, including identity, storage, and cloud infrastructure support.
• Participate in IT projects, such as Office 365 migrations, Azure deployments, and system upgrades.
• Collaborate with third-party vendors and internal teams to implement solutions and enhancements.
• Document solutions, processes, and best practices to ensure continuous improvement.
• Provide occasional onsite support at client locations in London.

What We're Looking For:

• Proven experience in a 2nd Line Support Engineer role, ideally within a professional services environment.
• Strong knowledge of Office 365 and Azure, including hands-on experience with migrations and deployments.
• Familiarity with Active Directory, including Azure AD and group policy management.
• Solid understanding of networking principles (DNS, DHCP, VPN, etc.).
• Exceptional problem-solving skills and a methodical approach to troubleshooting.
• Excellent communication and interpersonal skills, with the ability to explain technical issues to non-technical users.
• Experience with ITIL frameworks or similar service management methodologies is a plus.

What’s on Offer:

• The opportunity to work in a collaborative and innovative team.
• Exposure to cutting-edge technologies and diverse IT projects.
• Career progression and personal development opportunities.
• Competitive salary and comprehensive benefits package.

If you’re passionate about IT and thrive in a challenging, fast-moving environment, we’d love to hear from you. Apply now to become a vital part of a growing team that values innovation and excellence.