3rd Line Support Analyst

3rd Line System Support Administrator - central London

Up to 50k base with great benefits package

4 days a week onsite near Farringdon

We are looking for a permanent 3rd line specialist to join the research division of a thriving organisation in the heart of London.

There is an array of planned project work in the scope of this role which will allow the candidate to expand and further their career. Also you will provide day to day support across the organisations research function. Taking responsibility for escalated service ticket issues, delivery of technical project work packages, Data Centre operational support and overseeing and maintaining monitoring tools.

Working across technologies within VM Ware, MS Server, Citrix, Azure, Active Directory, Scripting and the wider Wintel server platforms.

Also will take a lead role across the configuration, administration and management of the M365 environment, SharePoint, Teams and device management solutions such as AutoPilot.

This is a 3rd line level role with some adhoc 2nd line responsibilities and scope to move towards elements of architecture.

Key skills we are looking for include -

• M365 environment technical support
• A strong understanding of IT Service Management processes (ITIL)
• Microsoft environment support covering Active Directory, SCCM, DNS, Scripting
• Knowledge of Enterprise infrastructure platforms, VM Ware, NetApp, Citrix, monitoring systems and data centre environments.
• Strong knowledge of maintaining Wintel servers, operating systems and storage in a research or enterprise wide environment.
• Demonstrable experience of developing scripts for applications, upgrades, policy changes etc.
• Knowledge of MS Azure would be highly beneficial
• Ideally some knowledge of Linux systems (not essential)

This is a progressive role for the right candidate with scope to move towards architecture and/or line management responsibilities.

We are offering a competitive starting salary coupled with some great lifestyle benefits.

If you are interested in hearing more please apply today with your latest CV.