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Accountancy Software Support Specialist

Accountancy Software Support Specialist

Executive Facilities

Posted 11 days ago, valid for 7 days

London, Greater London EC1R 0WX

£44,000 - £55,000 per annum

Full Time

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Sonic Summary

Our client, a global SaaS company in the FinTech market, is seeking a Software Support Specialist with a strong background in accountancy software, specifically Payroll.
This is an 18-month contract position based in central London, requiring two days of office attendance each week.
The role involves activating customer subscriptions, supporting customers throughout their journey, and developing strategies for customer activation and retention.
Candidates should have experience in accounting or bookkeeping, software knowledge, and excellent communication skills, particularly in engaging customers through calls and emails.
The position offers a competitive salary, with a preference for candidates who have at least 2 years of relevant experience.

Our client is a global SaaS type company with a range of accountancy software products supplying the FinTech market.. They are now seeking a Software Support Specialist with a strong accountancy (Payroll) software background for a post sales support role based at their impressive UK headquarters in central London. This is an 18 month contract initially with 2 days in their offices in London.

Duties• Activate customer subscriptions and increase & accelerate adoption of other products.• Support customers from the start of their entire journey• Help develop the approach to customer activation and retention.

Skills• Accounting or bookkeeping , Payroll and software knowledge.• Ability to build urgency in customers to activate and use their subscriptions.• Experience in engaging with customers via outbound calls and emails, with excellent written, verbal and presentation skills.• Experience delivering software-based product onboarding or training.• Great communication skills

Benefits• Long contract• Possible temp to perm• Free breakfasts

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