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Our client is a global SaaS type company with a range of accountancy software products within the B2B and B2C marketplace. They are now seeking a Support Specialist with a good understanding of accountancy software products. Located at their impressive UK headquarters in central London. This is an 18 month contract initially with 2 days in the office.
Skills
• Experience in engaging with customers via outbound calls and emails, with excellent written, verbal and presentation skills.
• Experience delivering software-based product onboarding or training. E.g. Xero, Quickbooks, Sage.
• Ability and desire to learn while staying up to date with the appropriate software solutions.
Knowledge of accountancy firm environments, workflows and likely expected challenges
Duties
• Providing customer support including onboarding partner, strategy and training.
• Be the first point of contact to resolve challenging customer queries
• Hold consultative conversations and using questioning skills to uncover customer pain points.
• Able to build urgency in customers to activate and use their subscriptions
Benefits
• Long contract
• Product Training
• Free Breakfast
