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Our client is a global SaaS type company with a range of accountancy software products supplying the FinTech market.. They are now seeking a Software Support specialist for a post sales support role based at their impressive UK headquarters in central London. This is an 18 to 24 month contract initially, hybrid with 2 days a week in the office.
Responsibilities
- Providing support to their sales partners, with a critical focus on onboarding partner, strategy and training, including effective communication to customers and multiple internal stakeholders.
- Share understanding and expertise with partners of the relevant accounting principles
- Ability to build urgency in customers to activate and use their subscriptions.
- Effectively manage relationships with multiple external partners and internal sales teams.
Experience
- Experience in engaging with customers via outbound calls and emails, with excellent written, verbal and presentation skills.
- Experience delivering software-based product onboarding or training.
- Accounting or bookkeeping Qualifications i.e ACCA , AAT, ICB
- Good communication skills
- Knowledge of accountancy firm environments would prove useful
Benefits• Long contract• Possible temp to perm• Free breakfasts
