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Application Support Analyst - Law Firm - London

Circle Recruitment
Posted 5 days ago, valid for 17 days
Location

London, Greater London EC1R 0WX

Salary

£45,000 - £55,000 per annum

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The law firm in central London is seeking an Application Support Analyst with 2nd and 3rd line IT/Application support experience, particularly in M365 and legal applications.
  • Candidates should have prior experience in professional services or law firms, along with technical support expertise in O365, Intune, and Mobile Device Management.
  • Proficiency in Windows OS, Microsoft Exchange, and networking protocols is also required, alongside strong client-service and communication skills.
  • The role offers a salary range of £45,000 to £55,000, along with benefits, training, and a hybrid work model of approximately three days in the office.
  • Interested applicants can apply by sending their CV to Matthew.Leach@circlerecruitment.com.

Application Support Analyst - Law Firm - London

Application Support Analyst, providing 2nd and 3rd line IT / Application support with excellent M365, InTune, Mobile Device Management and ideally legal applications is required by a leading law firm in central London. You will be the primary subject matter expert for Microsoft and M365, as well as overseeing the in house legal applications such as Intapp TIME, BigHand, files-sharing and extranet platforms (e.g.: share point, iManage Share, HighQ etc).

Experience required:

- Experience in professional services or law firms would be preferred

- Technical support expertise in O365, Intune, Mobile Device Management NetDocuments, InterAction, Intapp TIME, and other platforms.

- Proficiency with Windows OS, Microsoft Exchange, Windows Server, Active Directory, firewall, VPN, iOS/Android, and networking protocols (TCP/IP, DNS, DHCP, SMTP).

- Strong client-service approach with excellent communication and teamwork skills.

- Ability to prioritise, manage workload, and multitask effectively.

Role Responsibilities:

- Support and implement Intune, M365, and mobile device management.

- Configure and manage Autopilot, Windows 11, SharePoint, OneDrive, SSO, and application proxies.

- Design and maintain end-user computing devices (e.g., iPads, Surface devices).

- Ensure Microsoft 365's operational health (security, availability, maintenance).

- Assist in managing Microsoft Exchange, Mimecast security, Teams, and Autopilot.

- Develop onboarding processes and provide feedback for service improvements.

- Stay updated on Microsoft 365 tools and roadmap.

- Conduct monitoring and analysis, including storage and usage reports.

- Own problem management and resolve escalated issues from Ops and Desktop teams.

- Review and recommend end-user technology specifications.

- Lead end-user-focused projects as required.

- Advise fee earners on virtual collaboration tools and document review systems.

This key role ensures the smooth operation of the firm's software applications and systems, serving as the primary subject matter expert for Microsoft and M365. You'll work closely with the IT operations team and liaise with third-party service providers to support end-user technology, including Microsoft 365, MDM/Intune, EntraID, and line-of-business applications.

They are looking to pay a starting salary of between £45,000 - £55,000 + Benefits + Training + Hybrid work (around 3 days in the office) To apply, press apply now or send your CV to Matthew.Leach @ circlerecruitment.com

Keywords: Application Support / IT Support / Law Firm / Legal / LLP / Microsoft 365 / M365 / O365 / InTune / SharePoint / Mobile Device Management / Networking / Exchange / Server - London

Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.