Applications Support Analyst

Applications Support Analyst - Join a Leading Professional Services Firm

I am working with a prestigious client seeking a talented Applications Support Analyst to play a key role in maintaining and enhancing their core business applications. This opportunity is perfect for an IT professional with a passion for application support, troubleshooting, and delivering high-quality service in a collaborative environment.

• Impactful Work: Provide third-line support for essential applications, ensuring seamless integration, functionality, and performance.
• Growth-Oriented Environment: Join a team embracing new technologies to support strategic goals while retaining a service-focused culture.
• Collaborative Culture: Work with IT and business teams to deliver innovative solutions and act as a subject matter expert for critical applications.

• Troubleshoot and resolve application-related issues promptly, adhering to IT processes like version control and change management.
• Maintain and upgrade applications, implementing fixes, updates, and hotfixes while ensuring minimal disruption to business operations.
• Build and maintain Test environments to mirror Production systems, ensuring effective testing and reliable results.
• Draft and maintain technical documentation, knowledge base articles, and application configuration guides.
• Provide training and support to end-users, promoting best practices and improving application usage.

• Knowledge of ITIL processes and best practices (certification desirable but not mandatory).
• Proficiency in Microsoft SQL Server and strong working knowledge of Microsoft operating systems (Windows 11, Windows Server, IIS).
• Excellent problem-solving skills and technical aptitude in software support.
• Clear and effective communication skills, liaising confidently with users, IT teams, and stakeholders.
• Ability to work independently and as part of a team, with a focus on delivering excellent client service.

• Experience supporting core legal software packages such as Intapp, Interaction, Aderant.
• Exposure to programming languages like Visual Basic, ASP .Net, or C#.
• Familiarity with cloud technologies, especially the Microsoft Azure platform, including Azure AD, SSO, and Office 365.

• Proven experience in incident management, with a strong track record in communication, escalation handling, and stakeholder engagement.
• Familiarity with root cause analysis, SLA management, and impact analysis.
• Prior experience in a law firm or professional services environment, with a solid understanding of industry-standard methodologies.

This is an excellent opportunity to join a forward-thinking team within a leading organisation. If you’re passionate about application support and delivering top-tier IT services, I’d love to hear from you!