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- Provide support for Cloud-based APIs to help our business partners connect with users worldwide
- Troubleshoot technical issues for partners in real time, working with their teams and internal teams to resolve problems
- Manage relationships with partners, offering technical support and addressing service outages
- Share partner feedback with the product team to improve the user experience
- Write code to improve internal tools and products, and learn deeply about our platform
- Create and maintain helpful content and documentation for partners to use when integrating with our infrastructure
- Provide 24/7 support as part of an on-call rotation (including weekends)
- Analyze data to identify trends and suggest improvements to support experiences
- Solve big business problems by applying strong problem-solving skills
- Consider how problems fit into the bigger picture and translate them into actionable insights
- Think through tasks end-to-end and communicate effectively with stakeholders
- Be a go-to expert for the team and mentor others on projects
- Challenge priorities and suggest ways to remove roadblocks or re-prioritize work when needed
- Provide feedback to teammates to strengthen relationships and improve project progress
- Troubleshooting and investigative support on the Internal tasks raised by the tier 1 support team
- Working on 1 or 2 tasks per day as they are very complex
- Trouble shoot and investigate what is wrong to debug. e.g. issues: customers not receiving notification or a single post trigger too many notifications
- Look at the logs and code to figure out the error and resolve it
- Terms/Languages – full stack - PHP/Hack and JavaScript/React. Java,C++ will also do Background: Full stack web development experience
- Sas , web applications
- Support engineer who is working on the codebase and debugging
- 5+ years of experience as a Support Engineer or similar role
- Degree in Engineering or related technical field, or equivalent experience
- Experience in API development on cloud-based systems
- Skilled in programming, particularly with Object-Oriented languages like PHP, Hack, JavaScript/React, as well as SOAP and REST API
- Strong problem-solving and analytical skill
- Experience communicating with both technical and business audiences, and writing technical documentation
- Experience with REST API development and web stack technologies
- Familiar with building social media advertisement campaigns
- Experience with payment product configuration
