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- The Desktop and Systems Support Analyst will be required to provide excellent customer service to all users of the Helpdesk
- Be proactive and professional in approach
- Work to deadlines and prioritise workload
- Log and answer calls coming into the helpdesk
- Assist in the preparation work of internally held events
- Adhere to all necessary internal systems, policies and procedures
- Liaise with end users regarding to their requirements
- Liaise with third party companies in order to support users
- Organise hardware disposal
- Help to create and maintain the departmental procedures and other documentation
- Must have extensive experience in a Windows 10/11 professional environment as well as Office 365
- Office 365 Admin, Sharepoint, Intune, Teams and Office 365 applications.
- Ability to troubleshoot end-user desktop hardware and software issues
- Possess good technical ability and be able to perform a broad range of technical support tasks
- Good masonic knowledge, ideally secretarial knowledge/skills
- Basic network troubleshooting
- Build and configure Windows 11 desktop PCs/laptops using InTune
- Install and configure desktop applications as per individual user requirements
- Any Apple OS support experience will be a major plus for this role.
- 3-4 years desktop support experience in a domain environment
- Any professional certification will be a huge plus
- Excellent telephone manner
- Good verbal and written communication skills
