Desktop Applications Engineer/ 3rd Line supportLocation- Central LondonHybridSalary- up to £75,000POSITION OVERVIEW Responsible for the day-to-day engineering and 3rd level support for the core productivity applications, including Microsoft Office and Litera Desktop. Day to Day * Performs expert-level troubleshooting of complex application and document issues, often working directly with users to solve a problem. * Develops training, documentation, and communications for front-line support personnel with the goal of improving "first call" problem resolution. * Performs initial product testing and develops test scripts used by dedicated QA team. * Employs scripting and automation to deploy software, gather system data, and resolve issues at a large scale. * Works with business stakeholders to understand their challenges and requirements. Represents these needs directly to the vendor. * Researches best practices and keeps a tab on application trends in the legal industry. Technologies/Software * Microsoft Office, Adobe Acrobat, and other document processing tools, including experience with integrating and supporting program add-ins is required. * Strong knowledge of Windows 10/11 systems management and troubleshooting. * Knowledge of document creation (formatting, styles, numbering) in a legal environment is greatly valued. * Software packaging and automation tools such as Installshield and AutoIt. Ability to leverage PowerShell to further automate installations. * Microsoft SCCM Apply now and we will review your application, if you are suitable we will be in contact to discuss more details.
Back to searchDesktop Applications Engineer II
Just IT
Posted 12 hours ago, valid for 23 days
London, Greater London EC1R 0WX
£44,000 - £55,000 per annum
Full Time
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Sonic Summary
- The job position is for a Desktop Applications Engineer/3rd Line Support located in Central London with a hybrid work model.
- The role offers a salary of up to £75,000 and requires expertise in troubleshooting complex application and document issues.
- Candidates should have experience with Microsoft Office, Adobe Acrobat, and Windows 10/11 systems management, as well as knowledge of legal document creation.
- The position involves developing training materials, performing initial product testing, and using scripting for software deployment and issue resolution.
- The ideal applicant will also engage with business stakeholders to understand their needs and research best practices in the legal industry.
