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Senior Desktop Support Analyst
Location: On site 5 days per week
Responsibilities:
- Provide comprehensive technical support to end-users through in-person interactions, phone communications, and remote access technologies.
- Diagnose and resolve hardware, software, and network issues on Virtual Desktop Infrastructure (VDI), laptops, printers, and other peripherals using event logs and monitoring solutions.
- Install, configure, and maintain operating systems (Windows 10 and Office 365), productivity suites (Microsoft Office), applications, and security software.
- Deploy and manage software updates and patches using tools such as Microsoft System Centre Configuration Manager (SCCM).
- Use remote access tools (TeamViewer, Remote Desktop) to assist remote users promptly.
- Support collaboration and communication tools, including MS Teams, Email, and mobile communications.
- Collaborate with other IT teams to address escalated issues and implement robust solutions.
- Investigate and troubleshoot critical vulnerabilities to ensure robust security.
- Create and maintain documentation, knowledge base articles, and training materials to enhance team efficiency.
- Participate in the planning and implementation of IT projects, such as system upgrades and migrations.
- Set up and support audiovisual (AV) equipment for meetings across all organizational levels.
Requirements:
- Extensive experience in desktop support.
- In-depth knowledge and experience with desktop operating systems, hardware, and software, including Windows 10/11, Microsoft Office Suite, Active Directory, Citrix, VDI, and Exchange.
- Familiarity with endpoint security software, including antivirus and firewall solutions.
- Proficiency with software deployment tools such as Microsoft SCCM.
- Exceptional troubleshooting and problem-solving abilities.
- Ability to operate effectively under pressure and prioritize tasks in a dynamic environment.
- Strong communication and interpersonal skills.
What's next?
If you believe you have the desired skills and experience, please follow the link to apply and attach a copy of your latest CV. If successful, a Consultant will be in touch to discuss in more detail.
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
