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Desktop Support Engineer, 1st/2nd Line, Hybrid

Sanderson
Posted 5 days ago, valid for 17 days
Location

London, Greater London EC1R 0WX

Salary

£44,000 - £55,000 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • A Desktop Support Engineer is needed for a leading financial services organization in central London, offering a hybrid working model of 2-3 days on-site per week.
  • The role requires providing 2nd line technical support to end users, primarily focusing on Microsoft desktop and application environments.
  • Candidates should have experience with Windows 10, SCCM, and Active Directory user administration, with JIRA experience being desirable.
  • The position involves diagnosing and resolving a variety of technical issues while delivering excellent customer service to internal staff.
  • The salary for this role is competitive, and candidates should have relevant experience in a change control environment.

Desktop Support Engineer, 1st/2nd Line, Hybrid, Win 10, JIRA, AD

Desktop Support Engineer required for a leading financial services organisation based in central London.

Hybrid working - 2-3 days per week on site.Engagement is via umbrella company only.

The successful candidate will provide 2nd line technical support to end users across the estate - a mixture of laptops of VDI - focusing on Microsoft desktop and application operating environment.

General responsibilities: -

  • Diagnose and resolve a wide range of technical issues, focusing on end-user technologies and supporting platforms.
  • Provide excellent customer service
  • Be the first point of call for IT support queries from internal staff, either via the service desk platform, phone, email, Teams, or face-to-face.
  • Administer the service desk and act upon requests for change and system access.

Skills and experience required: -

  • Windows 10
  • SCCM
  • AD user admin
  • [Desirable] JIRA
  • Experience working in a change control environment

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

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