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Desktop Support Engineer
Role: Permanent
Location: London (Bond Street Station)
Work pattern: 5 days on site
Travel: International travel required
Pay: £35-50K salary
The Technology Support Engineer is a member of the Information Technology Department who is responsible for the day-to-day support of all systems and infrastructure used by our end users. The ideal candidate will have a bright personality, and an exceptional customer service mindset.
Responsibilities:
- Resolves hardware and connectivity problems as they arise, escalating issues within the team when appropriate
- Configures, deploys and supports physical and virtual computers and network equipment
- Assist in planning projects and participate in managing small initiatives
- Coordinate with IT Infrastructure, support team change/maintenance windows for infrastructure systems
- Performs routine software upgrades on network infrastructure to patch vulnerabilities
Qualifications:
- 5+ years of relevant experience
- Monitors, troubleshoots, diagnoses, and resolve infrastructure issues
- Experience with Microsoft Office Suite, Google Workspace Suite, Adobe Creative Suite
- Experience with AWS, and Azure
- Basic knowledge of network infrastructure protocols; switches, routers, AD
- Ability to work with all levels of staff within and outside of IT / organization
- Exceptional customer service mindset
- Wear multiple hats and be willing to go the extra mile
The tech stack that we use is:
- Fortinet/Forticloud (Firewalls)
- Aruba (switches/APs)
- Meraki (APs - phasing out)
- Azure
- Azure AD
- AWS
- Google Workspace
- Microsoft 365 (Office 365)
- Egnyte
- Box.com
- ManageEngine
- Site24x7
- Okta
