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Are you passionate about technology and delivering exceptional support? Step into a dynamic role with a forward-thinking organisation, where your skills will drive innovative IT solutions and keep a thriving team moving seamlessly.
The RoleAs a Tech Support Analyst, you'll be at the forefront of providing first-class IT support across the organisation. Your technical expertise will help troubleshoot, resolve issues, and implement new systems. You'll be a key player in ensuring smooth day-to-day operations, from managing service tickets to collaborating on exciting new tech initiatives.
Key Responsibilities
- Diagnose and resolve technical issues efficiently.
- Maintain IT systems, schedule updates, and manage patches.
- Provide support for cutting-edge third-party applications.
- Contribute to knowledge management and improve internal processes.
- Monitor user security and maintain compliance with IT standards.
- Support hardware, including desktops, laptops, and printers.
What We're Looking For
- ITIL v3 Foundation certification (minimum).
- A-level education or equivalent (Math and English at grade C or above).
- Strong technical understanding of Microsoft environments, network configurations, and security protocols.
- Excellent communication and customer service skills.
- A proactive, team-oriented mindset with a problem-solving attitude.
Technical SkillsExperience with:
- Microsoft Office Suite
- Windows OS
- Active Directory
- Email security systems like Mimecast
- Network LAN/WAN and VLANs
- SCCM for application packaging and deployment
What You Bring
- A passion for IT and innovation.
- The ability to juggle priorities and thrive under pressure.
- A commitment to teamwork and delivering top-notch service.
Why Join Us?
- Collaborative and inclusive work environment.
- Opportunities for professional growth and certification.
- A chance to work with cutting-edge technology.
We want to hear from you if you're ready to take on challenges and make a real impact. Apply today and join a team that values teamwork, respect, and innovation!
Salary - £33,000 - £38,000 including hybrid working
Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice.
