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This role supports an International Capital Markets firm as a key member of the  Technology Department, The responsibilities include a range of Service Desk and Desktop support tasks as well as proactively providing management MI and managing IT controls. Shifts run from 7:00 AM to 6:30 PM, Monday to Friday.
Key Responsibilities
Service Desk and Desktop Support:
- Deliver Tier 1 desktop and service desk support.
- Manage hardware lifecycle and perform upgrades.
- Execute application installations and deployments.
- Provide mobility support (BB UEM, Workspace One).
- Support SCCM patching and Microsoft deployments.
- Maintain IT controls, processes, and reporting.
- Manage information requests for controls and assurance.
- Participate in resiliency and disaster recovery testing.
- Support audit, risk, and control assessments.
- Monitor ITSM/ServiceNow queues.
Project Work and Documentation:
- Recommend new products.
- Assist in developing technical standards and procedures.
- Support Senior Analysts with application upgrades and deployments.
- Maintain and update audit documentation.
Required Skills and Knowledge
Customer and Team Skills:
- Strong customer service focus.
- Team player with self-motivation.
- Professional demeanour and communication skills.
- Adherence to audit-mandated processes.
- Flexible and able to work under pressure.
Technical Expertise:
- Experience supporting trading floor environments.
- Proficiency in Windows 10, Microsoft Office, and ITSM platforms (e.g., ServiceNow).
- Knowledge of BlackBerry UEM device support.
- Ability to own service desk projects and collaborate with third-party vendors.
This role suits a proactive professional with technical acumen and a commitment to delivering high-quality support and governance.
