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Graduate IT and AV Support Technician

James Frank Associates
Posted 2 days ago, valid for 16 days
Location

London, Greater London EC1R 0WX

Salary

£44,000 - £55,000 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Our client, a leading US Law Firm, is seeking a Graduate IT and AV Support Technician for their London office on a full-time, permanent basis.
  • The role involves providing high-level computer and phone support across Europe, both remotely and face-to-face, as well as AV support for office events.
  • Candidates should hold a Computer Science degree or similar and be looking for their first full-time role in a support capacity, with prior experience not explicitly required.
  • The position offers a salary of £30,000 per year, and key responsibilities include troubleshooting technical queries and maintaining AV equipment.
  • This is an excellent opportunity to gain invaluable experience while working in a fast-paced environment as part of an experienced team.

Our client, a leading US Law Firm is seeking a Graduate IT and AV Support Technician to join their London office on a full-time, permanent basis.

Reporting to the Regional Technology Manager our client is looking to add a Graduate IT and AV Support Technician to their team where you will be responsible for providing a high level of computer and phone support to offices across Europe, both remotely and face to face. You will also provide AV support throughout the office for both day-to-day duties and events.

The ideal candidate will hold a Computer Science degree or similar, and will be looking for their first full-time role in a support capacity in a professional setting.

Key Responsibilities:

- Assist the Regional Technology Manager in investigating, troubleshooting and resolving both 1st and 2nd line technical queries

- Assist with routine day-to-day user tasks, such as setting up, maintaining and troubleshooting desktops, laptops and iPhones

- Participate in both software and hardware rollouts / upgrades

- Ensure all problems are escalated to the relevant member of staff when necessary

- Be the first point of call both in person, over the phone and via email for any technical queries or questoins

- Provide a high level of customer service and customer support to users at all times

- Setup and breakdown all AV equipment before and after use

- Be the go-to for any meeting room AV support

- Maintain, troubleshoot and upgrade AV equipment, including projectors, cameras, microphones, video conferencing tools and more

Key Experience:

- Degree-educated, holding a Computer Science degree or similar

- Excellent communication skills both face to face and over the phone

- Able to work in a fast-paced environment both independently and as part of at team

- Confident maintaining knowledge of the latest tools and technologies

- Ability to multitask whilst ensuring a high level of accuracy and attention to detail is maintained at all times

- Strong working knowledge of MS and Office365 is essential

- Confident picking up new software and hardware skills with ease

- General interest in technology and AV

This is an excellent opportunity for a Graduate IT and AV Support Technician to join an internal, leading Law Firm as part of their London office.

You will be working as part of an experienced team and gain invaluable experience in the role working for an industry-leading firm.

CVs are being reviewed, so please apply now for immediate consideration.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.