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Helpdesk | Service Desk | Planner | Scheduler | Scheduling | Maintenance | Repairs | Planned Preventative Maintenance | PPM | Reactive Maintenance| Customer Service |
Helpdesk
Annual Salary: £26k - £28k
Location: To be confirmed
Job Type: Full-time
Hours of Work: Monday to Friday, 8am to 4pm
My client is seeking a Helpdesk candidate to join their established and well-respected team on a permanent basis This role is perfect for someone who is friendly, collaborative, and reliable, with previous helpdesk experience.
Day-to-day of the role:
- Manage planned preventative maintenance (ppm) and reactive maintenance
- Allocate jobs to engineers and ensure the completion of works and deadlines met
- Submit detailed job reports to clients and send them along with quotes
- Support the Contracts Manager
- Utilise Job Logic software to track and manage maintenance tasks.
- Manage both shared and personal inboxes, ensuring all communications are handled efficiently.
- Take calls and respond to emails, providing excellent customer service.
Required Skills & Qualifications:
- Previous experience in a helpdesk or planning / scheduling role.
- Ability to manage a high volume of calls and emails.
- Experience with Job Logic or similar job management software is advantageous.
- A friendly, collaborative, and reliable work ethic.
Benefits:
- Competitive salary range of £26k to £28k.
- Opportunity to work within a respected company known for its high-quality services.
- Supportive and collaborative work environment.
To apply for this Helpdesk position, please submit your cv today! Interviews to commence week commencing 2nd September 2024.
