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Helpdesk Administrator

Helpdesk Administrator

Burton Bolton & Rose Recruitment Services Limited

Posted 3 days ago, valid for 3 days

London, Greater London EC1R 0WX

£44,000 - £55,000 per annum

Full Time

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Sonic Summary

The position is for a Helpdesk Administrator in London, NW2, offering a salary of £28,750 along with pension and parking benefits.
The role requires providing high-level customer service to clients across the UK, acting as the first point of contact for maintenance support or emergency repairs.
Key responsibilities include coordinating planned maintenance, setting up emergency jobs, allocating tasks to field engineers, and tracking job progress.
Candidates should possess relevant experience in a helpdesk or customer service role, although the specific number of years required is not mentioned.
The company emphasizes a happy and proactive team environment, and only shortlisted applicants will be contacted.

Helpdesk Administrator

London, NW2

£28,750 + Pension + Parking

A highly successful local Company requires an energetic Helpdesk Administrator to join their happy and proactive team and provide a high level of customer service to clients based throughout the UK.

Some of your duties will include:

- Acting as first point of contact for clients who require maintenance support or emergency repairs

- Ensuring a high level of service is provided to clients at all times and requirements managed efficiently

- Co-ordinating planned maintenance requirements by scheduling work to be completed

- Setting up emergency jobs to be completed on the computer system and preparing worksheets for Engineers

- Allocating jobs to be completed to team of field based Service Engineers and preparing route plans

- Tracking jobs being completed from instigation stage through to successful completion

Regrettably, we are not able to respond to job applicants who are not shortlisted. For new job alerts follow us on Twitter - @BBR_Recruitment, Instagram - BurtonBoltonRose, Facebook - Burton Bolton & Rose and LinkedIn - Burton Bolton & Rose

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