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A client based in London is recruiting for an IT 1st & 2nd line support to work in a team, this role will be covering locations in London, Leeds and East Sussex. To apply for this role you will need to have your own transport, mileage and costs for travel will be paid by the company
The role
Reporting to the Head of IT Operations, the role is to provide excellent 1st and 2nd line technical support to office based and remote users of First Title systems. You will be the first point of contact for incidents, faults and a range of service requests. Providing excellent customer service, you will respond effectively to queries from the business taking ownership to ensure they are handled in an efficient, timely manner in line with service objectives. You will share knowledge with peers and the broader IT team as required, contributing suggested efficiencies and service improvements in processes and applications and maintaining accurate and up to date system documentation.
You will contribute to ongoing IT initiatives and projects as required. An ambassador for IT, you will take responsibility for your own continuous development ensuring your IT technical knowledge is improved continuously.
About You
You will have experience in a similar support role in a professional environment where you will have acquired a thorough working knowledge of Microsoft Office and Microsoft Windows Operating Systems, and a capability to support the users of our bespoke Case Management and Workflow systems. Candidates must have experience of Microsoft applications and Operating Systems, network infrastructure and telephony systems. Some experience of CISCO networking and Avaya IP telephony solutions in particular is desirable plus a good working knowledge of mobile handheld technology specifically Apple iOS.
In addition to a solid technical background, candidates must possess good interpersonal skills enabling them to deliver an outstanding service to the users. Your excellent communication skills are paramount as you will have extensive liaison with internal and external clients.
You will possess solid analytical and problem-solving skills along with a strong attention to detail. You must also be able to demonstrate initiative, drive and have a pro-active approach to your work and to resolving problems. Excellent organisational skills and the ability to prioritise effectively in a fast paced and increasingly fluid environment are essential.
Hours of work: 8.45am to 5.30pm
Excellent Benefits
Holiday entitlement 24 days to start, increasing with length of service in addition to Bank Holidays and other Public Holidays. In addition the Company provides 2 x half days special leave, one before Christmas and the other before New Year. The holiday year runs from January to December.
Buy and Sell Holiday The Company operates a scheme allowing all employees the flexibility to buy or sell up to three days holiday entitlement once a year, subject to certain conditions.
Group Life Assurance Immediate cover - 3 times salary in event of death in service.
Employee Assistance Helpline EAP is a free telephone service which provides confidential, practical and emotional support for staff and family members.
Self invested Pension Plan Employees are automatically enrolled subject to meeting eligibility criteria. Employer contribution is 5% of basic salary. Employee contribution is from 3%. Employees can make contributions via tax efficient salary exchange. Non eligible employees who are not automatically enrolled may chose to opt in.
Employee Healthcare Benefit
Online Discount Portal As part of the above benefit, employees also have access to an on-line discount portal which enables them to save money with over 600 high street retailers and restaurants.
Interest-free season ticket loan
Email CV ASAP
