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IT Business Support Analyst
A leading Insurance firm is looking to hire an IT Business Support Analyst.
You would be responsible for:
- Providing 1st and 2nd Line support to end users and provide a high level of service availability (Password reset, troubleshooting, maintenance)
- Ownership of Incidents, Service Requests, Problems and Change Requests
- Windows build and deployment tools, such as MDT, Autopilot
- Troubleshooting Outlook, including problems connecting to Exchange/Office 365
- Ensure all equipment; PCs, Laptops, Printers, iPhone, telephones and scanners are maintained in optimum condition
Therefore, they are looking for candidates with the following skills and experience:
- Microsoft active directory knowledge.
- Knowledge of PowerShell scripting language
- Knowledge of Microsoft Windows 10, Windows Server 2012/2016/2019, and Microsoft Office Suite O365.
- An understanding of networking principles as applied to LAN, WAN and VOIP configurations.
- Strong IT troubleshooting skills, in relation to end-user support.
IT Business Support Analyst
