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IT Business Support Analyst

IT Business Support Analyst

Harvey Nash

Posted 15 hours ago, valid for a month

London, Greater London EC1R 0WX

£44,000 - £55,000 per annum

Full Time

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Sonic Summary

A leading insurance firm is seeking to hire an IT Business Support Analyst.
The role involves providing 1st and 2nd line support to end users, managing incidents, service requests, and ensuring high service availability.
Candidates should possess knowledge of Microsoft Active Directory, PowerShell scripting, and various Windows operating systems, as well as strong IT troubleshooting skills.
The position requires a minimum of 3 years of relevant experience in IT support.
The salary for this role is competitive, reflecting the candidate's experience and expertise.

IT Business Support Analyst

A leading Insurance firm is looking to hire an IT Business Support Analyst.

You would be responsible for:

Providing 1st and 2nd Line support to end users and provide a high level of service availability (Password reset, troubleshooting, maintenance)
Ownership of Incidents, Service Requests, Problems and Change Requests
Windows build and deployment tools, such as MDT, Autopilot
Troubleshooting Outlook, including problems connecting to Exchange/Office 365
Ensure all equipment; PCs, Laptops, Printers, iPhone, telephones and scanners are maintained in optimum condition

Therefore, they are looking for candidates with the following skills and experience:

Microsoft active directory knowledge.
Knowledge of PowerShell scripting language
Knowledge of Microsoft Windows 10, Windows Server 2012/2016/2019, and Microsoft Office Suite O365.
An understanding of networking principles as applied to LAN, WAN and VOIP configurations.
Strong IT troubleshooting skills, in relation to end-user support.

IT Business Support Analyst

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