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IT Helpdesk Engineer

Centre People Appointments
Posted 24 days ago, valid for 7 days
Location

London, Greater London EC2V7NQ, England

Salary

£50,000 - £60,000 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • A central London-based IT and telecommunications company is seeking an IT Helpdesk Engineer with strong communication skills for a permanent, full-time role.
  • The position involves providing technical support and coordination tasks at customer sites, with a salary of up to £32,000 plus commuting costs.
  • Candidates should have experience in PC and network support, troubleshooting, and customer service, along with proficiency in various software and systems.
  • The ideal candidate will possess excellent organizational skills, a strong work ethic, and the ability to manage multiple tasks effectively.
  • Applicants must have the right to work in the UK without restrictions and should expect to be contacted within two business days if their application is successful.

IT Helpdesk Engineer (Ref: AJ46090)

A highly successful IT and telecommunications services company based in central London seek a communicative IT Technician to join their busy team to carry out a variety of technical and co-ordination tasks at customer site to meet or exceed customer requirements

TYPE: Permanent, Full Time

WORKING DAYS: Mon-Fri 7:30am - 15:30pm

LOCATION: Central London - On-site at Customer Offices

SALARY: Up to £32,000 + all commuting costs (up to Zone 6)

IT HELPDESK ENGINEER RESPONSIBILITIES:

  • Communication with end users from EMEA region face to face or via telephone, email or collaboration tools at customer site
  • 1st level troubleshooting of technical issue with end users and assist them as their escalation point of contact
  • Hands on Desktop/Laptop PC Support Skill. Network and PC implementation and optimisation.
  • Understand and detailed planning and designing for customer's PC and Network
  • PC/Network/Desktop Security element configuration including day-to-day service delivery
  • Migration planning and execution. Support PC and Call Centre system (incl DC server)
  • Proof of concept testing and acceptance testing. Vendor negotiation and control.
  • Development and implementation for new features and services.
  • Establish and cease PC/Desktop Security systems. Project and service delivery schedule management
  • Careful consideration to ensure profitable systems and implementation.
  • Utilize/update ticketing system
  • Maintain secure operations and keep the environment tidy
  • Documented approach for implementation and modification
  • Visit customer premises when required for project or maintenance contract work including cover staff.
  • Periodical status report to line manager
  • Coordination of operation flow with each department and customers.
  • Ad hoc request from your line manager
  • Business trips to EMEA and CIS countries

IT HELPDESK ENGINEER IDEAL CANDIDATE:

  • Wide knowledge and proficiency in PC software like Microsoft WIN 10/11, Antivirus, Microsoft 365, Windows Server, AD administration, Virtualization, Cloud(AWS, Azure), Office/Mailer, Switch/Router/IPT, Box, remote access(SSL-VPN, etc) and Firewall products
  • Excellent written and verbal communication skill in English and speaking Japanese would be advantage
  • Ability to investigate and source answers to various email and telephony enquiries about technical issues
  • Proven customer service experience
  • Strong time management/multi-tasking & organisational skills
  • Strong work ethic
  • Reliable time keeping and attendance
  • Solid administration background & a keenness to get involved & support all customer service areas in EMEA
  • Attend customer meetings for projects or maintenance contract work
  • Maintain relevant customer maintenance documentation on file server

** All applicants for the IT Helpdesk Engineer must have the right to work in the UK without any restrictions as the Company is not able to offer visa support.

If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

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