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IT Support Analyst

IT Support Analyst

Harvey Nash

Posted 20 days ago, valid for 3 days

London, Greater London EC1R 0WX

£44,000 - £55,000 per annum

Full Time

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Sonic Summary

A leading insurance firm is seeking an IT Support Analyst to provide 1st and 2nd line support to end users, ensuring high service availability.
Candidates must have at least 3 years of experience in IT support and possess strong troubleshooting skills, particularly with Microsoft products and networking principles.
The role involves managing incidents, service requests, and ensuring optimal maintenance of various equipment including PCs and printers.
Knowledge of Microsoft Active Directory, PowerShell scripting, and Windows operating systems is essential for this position.
The salary for this role is competitive, reflecting the candidate's skills and experience.

IT Support Analyst

A leading Insurance firm is looking to hire an IT Support Analyst.

You would be responsible for:

* Providing 1st and 2nd Line support to end users and provide a high level of service availability (Password reset, troubleshooting, maintenance)

* Ownership of Incidents, Service Requests, Problems and Change Requests

* Windows build and deployment tools, such as MDT, Autopilot

* Troubleshooting Outlook, including problems connecting to Exchange/Office 365

* Ensure all equipment; PCs, Laptops, Printers, iPhone, telephones and scanners are maintained in optimum condition

Therefore, they are looking for candidates with the following skills and experience:

* Microsoft active directory knowledge.

* Knowledge of PowerShell scripting language

* Knowledge of Microsoft Windows 10, Windows Server 2012/2016/2019, and Microsoft Office Suite O365.

* An understanding of networking principles as applied to LAN, WAN and VOIP configurations.

* Strong IT troubleshooting skills, in relation to end-user support.

IT Support Analyst

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