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- Resource Allocation: Lead the planning, development, and delivery of new and existing information systems to support the Revenues & Benefits portfolio.
- Collaboration: Work closely with the Digital Services Management team to meet evolving service needs.
- Digital Transformation: Define and shape successful projects by setting a manageable scope, developing a credible roadmap, and establishing an agile delivery model.
- Service Continuity: Ensure the ongoing delivery of Revenues & Benefits IT during major network and IT upgrades by Digital Services.
- Team Oversight: Manage the team responsible for revenues and benefits databases.
- Government Reporting: Monitor, extract, and complete all government returns for the Revenues & Benefits Service.
- Subsidy Management: Handle statutory subsidy reporting, manage expenditure, and maximize housing benefit subsidy.
- Contract Management: Maintain good relationships with third-party contractors and assist in government returns and performance monitoring.
- System Upgrades: Plan and schedule upgrades with Digital Services to keep systems up-to-date, managing risks and escalations as needed.
- Process Improvement: Introduce new processes and respond to new information requests from statutory and local schemes.
- Contract Management: Experience managing contracts effectively.
- Financial Collaboration: Work closely with the section 151 officer and Chief Accountants on forecasting revenues and budgetary implications.
- Guidance and Support: Provide guidance to senior management on managing relationships and contracts with system suppliers and contractors, including commissioning work and monitoring Service Level Agreements.
- Software Applications: Lead testing and development of processes for software updates, including configuration and testing of new technology.
- System Security: Administer system security access controls and ensure compliance with P/DSS, GDPR, and other mandatory requirements.
- Reporting and Monitoring: Coordinate system access requests, produce regular and ad hoc reports, and maintain a timetable for reports and batch processing.
- Data Management: Import and download files from various sources, run reports for DWP and DCLG returns, and perform year-end processes for taxation and benefit databases.
- Audit Coordination: Assist with internal audits and compliance with the Subsidy claim regime.
- Service Improvement: Lead service improvement initiatives through the Resident Access Programme, coordinating changes to technology platforms.
- Contract Management: Manage relationships with contractors, ensuring accurate and timely government returns.
- Strategic Development: Contribute to the overall strategic management and development of Residents Services.
- Robotics and Automation: Provide feedback on technology advances and recommend efficiencies through robotics and automation.
- Technical Qualifications: Proficiency in IT systems for reporting (QBF SQL or equivalent) and experience with complex EDMS systems (e.g., NEC Enterprise).
- Government Reporting: Experience completing complex statutory government returns for Council Tax, Business Rates, and Housing Benefit.
- System Management: Expertise in running IT systems for Revenues and Benefits, including coordinating system upgrades and patches.
- Capita’s Academy System: Extensive knowledge and experience with this system.
- Technical Skills: Ability to write bespoke queries, run reports, and manage year-end activities for Council Tax, Business Rates, and Housing Benefits databases.
- Problem-Solving: Skills to identify errors, coordinate fixes, and produce ad hoc management reports using SQL and other query functions.
- Education: Degree level or equivalent experience in an Academy Revenues and Benefits IT Support System Environment.
