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Hours: 7:30am - 15:30pm/ Monday to Friday.
Salary: maximum £32,000 per annum + travel expense up to Zone 6
GlobaI IT company is looking for a Japanese speaking IT Helpdesk Engineer.
Helpdesk Engineer - Japanese speaker - Principal Accountabilities
- Communication with end users from EMEA region face to face or via telephone, email or collaboration tools at customer site.
- 1st level troubleshooting of technical issue with end users and assist them as their escalation point of contact.
- Hands on Desktop/Laptop PC Support Skill. Network and PC implementation and optimisation
- Understand and detailed planning and designing for customer's PC and Network.
- PC/Network/Desktop Security element configuration including day-to-day service delivery.
- Migration planning and execution. Support PC and Call Centre system (incl DC server).
- Proof of concept testing and acceptance testing. Vendor negotiation and control.
- Development and implementation for new features and services.
- Establish and cease PC/Desktop Security systems. Project and service delivery schedule management.
- Careful consideration to ensure profitable systems and implementation.
- Utilize/update ticketing system.
- Maintain secure operations and keep the environment tidy.
- Documented approach for implementation and modification.
- Visit customer premises when required for project or maintenance contract work incl cover staff.
- Periodical status report to line manager
- Coordination of operation flow with each department and customers.
- Adhoc request from your line manager
- Business trips to EMEA and CIS countries.
Helpdesk Engineer - Japanese speaker - Knowledge, Skills, Experience and Key Competencies
- Wide knowledge and proficiency in PC software like Microsoft WIN 10/11, Antivirus, Microsoft 365, Windows Server, AD administration, Virtualization, Cloud(AWS, Azure), Office/Mailer, Switch/Router/IPT, Box, remote access(SSL-VPN, etc) and Firewall products.
- Excellent written and verbal communication skill in English and speaking Japanese would be advantage.
- Ability to investigate and source answers to various email and telephony enquiries about technical issues.
- Proven customer service experience.
- Strong time management/multi tasking & organisational skills
- Strong work ethic.
- Reliable time keeping and attendance
- Solid administration background & a keenness to get involved & support all customer service areas in EMEA.
- Attend customer meetings for projects or maintenance contract work.
- Maintain relevant customer maintenance documentation on file server.
Please follow us on Linkedin: people-first-team-japan
We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.
People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.
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