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Role: L3 Engineering Support Lead
Must have skills: Java / C++ and Python with AWS knowledge
Location: London
Work from office: 3 days weekly
We are seeking an experiencedL3 Engineering Support Lead
Job Description
Key criteria:
- Must have a proved record of team leadership in a support environment.
- Must have working knowledge and experience with Python and Java/C++, debugging API calls working with UIs.
- Must be willing to execute on support issues while also building out the function and automating resolution of repeat issues.
- Able to dive in and pick up issues and solve them or to coordinate the response and follow to resolution.
- AWS knowledge is an advantage.
- Must be presentable to clients and a clear, empathetic communicator able to talk to clients and stakeholders with confidence up to senior levels.
Responsibilities
- A hands on team lead is required to provide oversight and leadership in several Marquee applications
- Investigate and drive support resolution with senior external clients, internal stakeholders and other Marquee engineering teams. Serve as point of escalation for support issues.
- Troubleshoot and resolve complex technical issues, collaborating with cross-functional teams as needed.
- Manage escalations and incidents directing the team and updating stakeholders. Able to dive in to resolve issues.
- Managing staff rotas schedules and vacation planning
- Strong and confident communicator
- Engage with Stakeholders to assess needs and provide monthly reporting
- Ensure team are following standard processes and monitoring performance.
- Providing mentorship and guidance to junior team members to ensure successful resolution of issues
- Continuously improve processes and systems to increase reliability and reduce risk.
- Influence and suggest improvements on roadmap for enhancing Marquee client experience.
