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Onsite Product Support Specialist

Computappoint
Posted 10 hours ago, valid for 21 hours
Location

London, Greater London EC1R 0WX

Salary

£44,000 - £55,000 per annum

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Contract type

Full Time

Life Insurance

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Onsite Product Support Specialist position is a permanent role based in Central London with a salary range of £40-50k.
  • This role focuses on providing support for a market-leading, real-time trade and post-trade services platform used by clients worldwide.
  • Candidates should have strong analytical skills, with a background in business analysis preferred, and experience in automated test tools for SOAP and REST interfaces is advantageous.
  • Previous experience in client interaction and onboarding within a support environment is beneficial, along with a degree in technical or computer science fields being desirable.
  • The position offers a dynamic work environment with excellent benefits and opportunities for making a significant impact.

Job Title:   Onsite Product Support Specialist

Job Type:  Permanent

Salary:  £40-50k

Working arrangement:  5 days a week onsite

Office Location:  Central London

About the Client

An intermediary in the financial services industry that’s become a leading provider of responsible asset facilitation services across a diverse range of products and instruments in both the primary and secondary markets.

About the Role:

A Product Support role, focussing primarily on a market-leading, real-time trade and post-trade services platform which provides continuous coverage and enables clients worldwide to purchase from a responsible, diverse asset inventory via a secure, web-based portal for onward sale to their own clients and counterparties.

Key responsibilities include:

  • To elicit, analyse and document business requirements
  • Support of development, testing and implementation of change to the platform
  • Support Clients On-Boarding and client testing requirements
  • Providing application demos to clients

Required Skills and Experience

  • Strong analytical skills (Business Analysis background preferred)
  • Previous experience in automated test tools for SOAP and REST interfaces an advantage.
  • Degree in technical, computer science or information technology (desirable) 
  • Previous experience of client interaction/onboarding in a support environment would be beneficial.

Why you should apply:

  • A fast-paced and dynamic environment where you will have a real opportunity to make an impact
  • Excellent Benefits (Private Medical, Life Assurance, season ticket loan, Membership to Perkbox)
  • An equal opportunities employer, who has signed the Women in Finance Charter
  • It’s a great place to work!

To be considered, please complete your application on the Computappoint website.

Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.