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Onsite Support Engineer - London

Onsite Support Engineer - London

Xact Placements Limited

Posted 9 days ago, valid for 19 days

London, Greater London EC1R 0WX

£35,000 - £40,000 per annum

Full Time

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Sonic Summary

The Onsite Support Engineer position is offered by a Managed Service Provider located in London, involving a mix of onsite and remote service desk work.
Candidates should possess strong networking knowledge, experience in server support, and familiarity with Microsoft Exchange Server and Office 365.
The role requires excellent communication skills and a solid understanding of ITIL practices, with responsibilities including troubleshooting and managing support tickets.
The salary for this position ranges from £35,000 to £40,000 per annum, with additional opportunities for overtime and on-call pay.
Applicants are expected to have relevant experience in server and virtual environments, ideally with VMware, and to be adaptable to technical projects.

Are you looking for a new exciting opportunity working as an Onsite Support Engineer for a successful Managed Service Provider to be based in London?

This role will involve a rotation between working Onsite in the West End and on the Service Desk (1 in 4 weeks) which can be done remotely.

Main Duties of the Role

Responsible for troubleshooting, fault finding, fixing, and providing customer advice on systems
Managing assigned tickets using the ticket management system
Providing support within agreed SLAs to ensure response and fix times are met
Remote desktop/server support with windows environments
Investigation of server and platform monitoring alerts
Server and desktop patching via centrally managed systems
Keeping customer documentation up to date
Involvement in technical projects for technology deployments/upgrades

Your Skills and Experience

Excellent communication skills
Strong networking knowledge with proficiency in troubleshooting networking protocols
Solid experience of server support and virtual environments (VMware)
Microsoft Exchange Server and Office 365.
Knowledge of backup solutions
Understanding of ITIL practices

Salary

£35,000-£40,000 per annum
+ Overtime & on call

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