Service Desk Administrator

Service Desk Administrator- London- £30000-£35000 + Benefits

The successful candidate will be responsible for supporting circa 100 staff with a mixed community of front and back office staff. The role will involve facilitating helpdesk and desktop support functions, incident & change management, problem solving, documentation and housekeeping activities.

Responsibilities:

• To provide 1st & 2nd line IT support to the user community.
• Respond and answer all service desk calls in a timely & respectable manner.
• Manage IT hardware procurement and stock levels of all IT hardware to ensure sufficient coverage for breakages and new starters.
• Process IT invoices monthly, on time and within the due date.
• Manage the UK Service Desk (Jira). You will not only participate in service request, incidents, problems and change requests but triage requests from users and assign work when required.
• Responsible for configuring & maintaining desktops, laptops, cisco desk phones & mobile devices.
• Responsible to action desk moves and changes
• Administer user profiles and accounts within Active Directory & Exchange.
• Manage access to applications using Okta and Zscaler Private and Internet Access.
• Manage devices registered with Microsoft InTune and Configuration Manager.
• Support and manage the remote access solutions.
• Troubleshoot mail issues using Microsoft Exchange and Mimecast.
• Monitor the environment using Logic Monitor, respond to and report alerts to the infrastructure team.
• On-board new starters, process leavers and movers following strict processes.
• Assist with the software compliance and patching when required of end user devices.
• Participate in IT projects as seen fit by the IT Team Leader.
• Ensure that all IT policies are followed and implemented

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.