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Service Desk Analyst / L1 & L2 Support Engineer
£34k + Benefits, London
Bench IT are looking to onboard a Service Desk Analyst / L1 & L2 Support Engineer
for a dedicated managed support service working on site for our customer who are a Global Asset Manager.
The successful candidate should have the skills and experience included below;
- A minimum of 3 years’ experience as a Service Desk Analyst or similar
- Strong communication and interpersonal abilities
- Good knowledge of a service management tool. ServiceNow would be an advantage
- ITIL Foundation qualified
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Initiative, willingness to seek and achieve improvements to processes and technology
- The ability to work well under pressure to strict deadlines in a professional manner
- Manage and resolve assigned incidents
- Confidence in resolving issues that require physical presence, such as hardware installations or network configurations
Technical Skills & Competencies
- Thin Client management
- Citrix: XenApp 7.x & Workspace/Receiver
- Proficient with Operating Systems (Windows 11 / Windows Server)
- Microsoft 365: Outlook, OneDrive, Teams, SharePoint & Integrated Apps
- Active Directory Users & Computers
- Laptop / Desktop builds and management
- Zoom
- Mimecast
- iPhone configuration & management
- Basic understanding of LAN technologies and protocols including TCPIP, Wireless
- Daily morning operational checks
Service Desk Analyst / L1 & L2 Support Engineer
£34k + Benefits, London
