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We are looking for an enthusiastic individual with a passion for technology and a basic understanding of IT service desk operations. The ideal candidate will have experience in a customer-facing role, strong problem-solving skills, and excellent communication abilities. A commitment to delivering outstanding customer care and a keen eye for detail are essential.
The role is part of a small team, operating within business hours (Monday to Friday, 0800-1800), with a rotating shift pattern of 0800-1630 and 0930-1800.
Key Responsibilities:
- Provide first-line IT support to all users of the company network, including internal and external customers.
- Deliver exceptional customer service at all times.
- Collaborate with the Service Desk Lead to identify improvement opportunities and implement changes.
- Contribute to building a comprehensive Service Desk knowledge base.
- Manage the service desk ticket queue, ensuring tickets are processed within agreed service levels.
- Create and administer user accounts on supported systems.
- Build and configure devices following established processes.
- Work closely with other IT teams to ensure timely ticket resolution.
- Provide VIP support to senior executives.
- Support and maintain meeting room equipment to ensure stable technology and seamless user experiences.
Key Requirements:
- Previous experience in a customer-facing or IT service desk role with demonstrated problem-solving skills.
- Basic knowledge or exposure to Windows 11 and Microsoft 365.
- Excellent customer service skills and a self-motivated attitude.
- Familiarity with IT operations is advantageous.
This role offers a dynamic environment with opportunities for learning and growth. If you are a motivated individual with a passion for technology and a dedication to delivering excellent service, we would love to hear from you.
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