Home
London
Ict help desk manager
Service Desk Assistant

Service Desk Assistant

Burton Bolton & Rose Recruitment Services Limited

Posted 11 hours ago, valid for 13 days

London, Greater London NW11 9NN, England

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

A local company in London, NW2 is seeking a Service Desk Assistant with a salary of £28,750 plus pension and parking benefits.
The role involves providing high-level customer service to clients across the UK, acting as the first point of contact for maintenance support and emergency repairs.
Key responsibilities include scheduling planned maintenance, setting up emergency jobs, and preparing worksheets for engineers.
The position requires efficient management of client requirements and coordinating tasks for field-based service engineers.
Candidates should have relevant experience in a similar role, although the specific number of years is not mentioned.

Service Desk Assistant

London, NW2

£28,750 + Pension + Parking

A highly successful local Company requires an energetic Service Desk Assistant to join their happy and proactive team and provide a high level of customer service to clients based throughout the UK.

Some of your duties will include:

- Acting as first point of contact for clients who require maintenance support or emergency repairs

- Ensuring a high level of service is provided to clients at all times and requirements managed efficiently

- Co-ordinating planned maintenance requirements by scheduling work to be completed

- Setting up emergency jobs to be completed on the computer system and preparing worksheets for Engineers

- Allocating jobs to be completed to team of field based Service Engineers and preparing route plans

- Tracking jobs being completed from instigation stage through to successful completion

Regrettably, we are not able to respond to job applicants who are not shortlisted. For new job alerts follow us on Twitter - @BBR_Recruitment, Instagram - BurtonBoltonRose, Facebook - Burton Bolton & Rose and LinkedIn - Burton Bolton & Rose

Apply now in a few quick clicks

Service Desk Assistant

Technical Support Manager Flat Roofing Systems

IT Manager Microsoft 365 - SharePoint

IT Service Desk Analyst 1st/2nd Line