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Service Desk Assistant

Service Desk Assistant

Burton Bolton & Rose Recruitment Services Limited

Posted 2 days ago, valid for a month

London, Greater London NW11 9NN, England

Full Time

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Sonic Summary

A local company in London, NW2 is seeking a Service Desk Assistant with a salary of £28,750 plus pension and parking benefits.
The role involves providing high-level customer service and acting as the first point of contact for clients needing maintenance support or emergency repairs.
Key responsibilities include scheduling planned maintenance, setting up emergency jobs in the system, and coordinating with field-based engineers.
Candidates should have relevant experience in customer service and job coordination, although the specific years of experience required are not mentioned.
The company regrets that they cannot respond to applicants who are not shortlisted for the position.

Service Desk Assistant

London, NW2

£28,750 + Pension + Parking

A highly successful local Company requires an energetic Service Desk Assistant to join their happy and proactive team and provide a high level of customer service to clients based throughout the UK.

Some of your duties will include:

- Acting as first point of contact for clients who require maintenance support or emergency repairs

- Ensuring a high level of service is provided to clients at all times and requirements managed efficiently

- Co-ordinating planned maintenance requirements by scheduling work to be completed

- Setting up emergency jobs to be completed on the computer system and preparing worksheets for Engineers

- Allocating jobs to be completed to team of field based Service Engineers and preparing route plans

- Tracking jobs being completed from instigation stage through to successful completion

Regrettably, we are not able to respond to job applicants who are not shortlisted. For new job alerts follow us on Twitter - @BBR_Recruitment, Instagram - BurtonBoltonRose, Facebook - Burton Bolton & Rose and LinkedIn - Burton Bolton & Rose

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