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A global TV Production and Media organisation is seeking an IT Service Desk Team Leader to manage the IT Technician/1 st line IT team across a range of geographical locations both physically and virtually. The main focus of the role is overseeing procedures related to the prioritisation, categorisation, assignment and resolution of IT support requests to meet the needs of the business and employees.
The company is a great place to work, offering hybrid working (3 days a week in the Central London office) and flexibility and other great benefits. The role is paying £45,000-£50,000 depending on experience.
Required Skills and Experience:
- Experience of managing or supervising a technical support team is essential, preferably in a media business (or other similar dynamic of business) and with team members based in different geographical locations/in a hybrid working environment.
- Capacity to thrive in a diverse and changeable environment, and able to effectively adapt to changing requirements and competing demands is essential.
- ITIL 4 certified to Foundation level or a demonstrable understanding of key principles.
- Experience in the use of service desk/help desk platforms e.g. Freshservice
- Focused and committed to providing excellent customer service. Able to communicate effectively in a variety of settings and styles, getting the message across with the desired effect.
- Experience in the use of Office 365 and Google Workspace applications. Experience of supporting Macs desirable.
