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Support Consultant / Customer Support / Product Support / Application Software Support opportunity
Join a fast-growing HR software company as a Support Consultant with SaaS experience in HR, Payroll, Recruitment, LMS, Performance, or Employee Benefits Software. Their cutting-edge HRIS platform streamlines everything from recruitment, onboarding to payroll and performance management. With 25% growth last year, they are expanding their team.
As a Support Consultant, you'll provide expert technical support, troubleshoot complex issues, offer consultative guidance, and mentor junior team members. Drive customer success through top-notch service and contribute to key initiatives.
Location: Remote-first but UK-based for essential company events. Travel to London will be required on a quarterly basis for team meetings, with satellite events every 6 months for whole-company meetings.
Salary: To £35,000 (Based on Experience) plus Benefits including 25 days holiday + bank holidays, WFH budget, Health Insurance, Life Insurance, Regular social events
Key Responsibilities
- Deliver in-depth product expertise and strategic advice to customers through our ServiceHub platform, helping them maximize the value of our HR software.
- Lead client-facing calls and provide tailored solutions to meet customer needs.
- Collaborate with the Customer Success and Product teams to identify trends, suggest improvements, and influence product roadmaps.
- Create and maintain advanced support documentation, FAQs, and training materials.
- Stay updated on product updates and features to ensure expert-level service delivery.
Experience Required
- A minimum of 12 months of experience in technical support, customer success, or a similar role within HR, Payroll, Recruitment, LMS, Performance or Employee Benefits Software.
- Excellent troubleshooting and problem-solving skills with the ability to explain technical concepts to non-technical audiences.
- Strong written and verbal communication skills, with a customer-centric mindset.
- Ability to work independently and manage competing priorities in a fast-paced environment.
- A natural problem solver, always seeking the best solutions for clients.
- Thrive in collaborative environments and enjoy mentoring and sharing knowledge
- Adaptable, able to manage multiple projects and evolving priorities.
Nice to Have:
- Bachelor’s degree or equivalent experience in a related field.
- Experience/familiarity working with API.
- Fluency in a second language (Spanish or Italian would be a bonus).
Why Join
- Growth & Opportunity: Be part of a thriving company with a culture built on innovation and collaboration.
- Flexibility: Enjoy the freedom of remote-first work with regular in-person company retreats.
- Culture: Work in a supportive environment that values team spirit, development, and results.
- Recognition & Rewards: Competitive salary, fantastic benefits, and a company that celebrates your success.
Perks
- 25 days holiday + bank holidays
- A day off for your birthday - because they think you deserve it!
- Work-from-home budget
- Health Insurance, Life Assurance and Income Protection
- Buy/Sell Annual Leave Scheme
- Regular social events - both remotely and in person.
This is a fantastic opportunity for someone looking to build their career in a fast-growing company, with pathways to develop knowledge and specialisation within Customer-facing teams.
Zorba Consulting is operating as an employment agency for permanent recruitment and employment business for supplying temporary workers
