Back to search
This role is for a Desktop support / Systems Engineer to join a global Financial Services organisation, based in Central London. The successful candidate will have at least 3-5 years desktop and engineering experience supporting large and complex infrastructure environments within the trading space.
Client Details
This firm is a global player in the financial services industry. With a workforce of over 5000 employees, it provides various commodities-related services and is noted for its commitment to technological advancement and innovation. This role will be supporting the London office of about 100 employees
Description
The Desktop Support Engineer role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritising, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual provide in-person, hands-on help at the desktop level.
Duties will involve
- Perform Level 1 and 2 support as required: handle incoming help requests from end users via both telephone and e-mail in a courteous manner.
- Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications.
- Build rapport and elicit problem details from customers.
- Identify and learn appropriate software and hardware used and supported by the organization. Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs
Profile
- Minimum of 4 years of technical experience performing desktop support and systems administration , including troubleshooting workstation and operating system problems and repairing hardware.
- Experience with office administration and data feed services (such as Reuters or Bloomberg) preferred
- Previous experience in supporting trading users is a plus.
- Familiarity with Windows 10 & 11 , Microsoft Office 365, ServiceNow, SCCM/Intune and Citrix XenApp/XenDesktop
- Ability to determine nature of hardware/software problems either via telephone or in-person and choose appropriate method of resolution.
Job Offer
£250-£300 Per Day
6 Months Contract Day Rate.
