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Microsoft Word - Systems Service Desk Support Job Description - December 2024 v2
Recruiting for a temporary Systems Service Desk Support for a 2-month assignment to start in January 2025
There is a possibility this will be extended
Position Temporary Systems Service Desk Support
Location - West London
Industry - Education
Rate - £200 - £300 per day via an umbrella payroll provider
Essential exp : Schools MIS experience, preferably Bromcom
This will be on site 2 - 3 days a week
Key Activities
- First and second line support for technical issues with the MIS (Bromcom) and liaising with Bromcom support desk when required
- Support the team to ensure work is compliant with SLAs for incidents and other service requests, either through reminders or alerts when updates or closures are time critical
- Assigning tickets to the Systems Support workstream
Experience needed
- Schools Management Information Systems (MIS)
- Bromcom experience
- Right to work in the UK
- This post is subject to an enhanced DBS check
