Technical Support Analyst

ICP Search

Posted 2 days ago, valid for 17 days

London, Greater London EC2V7NQ, England

£50,000 - £60,000 per annum

Full Time

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Sonic Summary

The position of Technical Support Analyst is available at an innovative non-profit organization with a hybrid working pattern.
Candidates should have hands-on experience in 1st and 2nd Line Support, particularly in a mixed Windows and Mac environment.
Key responsibilities include handling service tickets, maintaining systems, and managing software installations.
The role offers a competitive salary, although the specific amount is not detailed in the job description.
This opportunity is ideal for those passionate about technology and looking to make a difference while developing their skills.

Technical Support Analyst - Join a Growing IT Team at an Innovative Non-Profit!

Hybrid working pattern.

We’re looking for a dedicated Technical Support Analyst with hands-on 1st and 2nd Line Support experience to join our expanding IT team. If you’re passionate about technology and want to make a difference while helping users in a dynamic environment, this role is for you.

Key Responsibilities:

Support & Troubleshooting: Handle service tickets promptly and in line with SLAs, supporting users in a mixed Windows and Mac environment.
System Maintenance: Build and maintain laptops and desktops, manage user accounts, and ensure security protocols are met.
Software Management: Install and update software as needed, with an eye for detail and security.

Desired Skills:

Experience with Windows and Mac: Prior experience supporting both operating systems in a professional setting.
Familiarity with Google Workspace & Slack (desirable): Knowledge of Google Workspace and Slack is a plus, but not essential.

This is a fantastic opportunity to work with an organisation committed to making a positive impact in the world while developing your technical skills in a supportive, growth-oriented environment.

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