- Technical Support Manager - Ad Tech (US-based, Remote)
Up to £50K + 8% Bonus
The CompanyA fast-growing ad tech company that provides cutting-edge solutions for publishers. They are expanding in the US and need a Technical Support Manager to help manage publisher integrations, resolve technical issues, and ensure seamless ad operations.
The RoleThis fully remote role requires working US hours (EST 9-5) while reporting to the UK team. The Technical Support Manager will be responsible for handling publisher queries, troubleshooting ad-serving issues, and ensuring inventory launches successfully. Only candidates in the UK will be considered, ideally London. Although this is a remote position - there is an expectation that you will have to work from the office in the coming months - please only apply/contact us if you are in the UK with full working rights.
- Key Responsibilities
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Be the first point of contact for publisher technical support, resolving issues efficiently.
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Work closely with internal teams to troubleshoot and optimize ad server configurations (GAM experience required).
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Provide business-as-usual (BAU) support, with a focus on ad delivery and platform performance.
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Communicate with stakeholders to identify and resolve revenue blockers.
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Initially work US hours, with flexibility to adjust as the US team grows.
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Technical experience in ad tech, ad operations, or programmatic advertising.
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Strong knowledge of ad servers (GAM essential).
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Background in a hands-on operational or technical support role.
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Independent and proactive, comfortable handling client-facing queries.
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Able to work fully remote on US hours (EST 9-5).
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First stage - Informal introduction.
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Second stage - Roleplay + industry-related questions (assessed by the technical team).
To apply, send your CV or get in touch today!
Jack Fitzpatrick - Senior Consultant - Ad Ops, Programmatic & Account Management
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Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website.
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