SonicJobs Logo
Left arrow iconBack to search
  1. Home
  2. London
  3. Ict help desk manager
  4. Web Applications Support Analyst - Linux, SQL Queries, Cloud, Live Systems (Fully remote).

Web Applications Support Analyst - Linux, SQL Queries, Cloud, Live Systems (Fully remote).

Scott Merrick
Posted 2 days ago, valid for 3 days
Location

London, Greater London EC1R 0WX

Salary

£44,000 - £55,000 per annum

info
Contract type

Full Time

Retirement Plan
Life Insurance

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

info
  • The role is for a Web Applications Support Analyst specializing in Linux, Cloud, Agile, DevOps, SQL, and SaaS, offered as a fully remote position. Candidates must have a minimum of 5 years of experience in supporting web applications and related technologies. The position involves maintaining and monitoring live systems, engaging with internal teams, and documenting issues within an ITSM system. The salary ranges from £35,000 to £45,000, depending on experience, along with a comprehensive benefits package. Applicants should be prepared for a 24/7 support schedule, working four shifts on and four shifts off.

Web Applications Support Analyst - Linux/Cloud, Agile/DevOps/SQL/SaaS (Fully Remote role).

The Company & Opportunity:Specialist technology provider, providing Real Time solutions, requires a Web Applications Support specialist on Live Systems', providing remote support, maintaining & monitoring solutions and supporting applications and their associated Systems. This will be classed as working up to 2nd line, escalating/handing over to the internal DevOps and Development teams, if required.

Duties will include:

  • Work within specified service level agreements and advise on implementation of new technologies.
  • Engage with internal teams around technical solutions and interact with internal subject matter experts on incidents and service requests.
  • Good documentation of issues, requests, and solutions within the ITSM system.
  • Contribute/maintain the internal knowledge base & Identify process improvements.

Please Note:You will be working in a 24/7 support team, from 6am to 6pm for 4 shifts, followed by 4 shifts off (constant, including weekends and national holidays), so please only apply if you are able to commit to these working patterns.

This is a fully remote, home-based role (may require occasional visits at client premises for site- based activities in an office nearest to you).

*Please only apply if you have strong Web Applications Support (SaaS/Cloud Apps, Bespoke software etc), as this is not a service desk or Technical Infrastructure Support role*

Technical skills & experience for the Web Applications Support Analyst role:

  • MUST HAVE 5 years' experience in supporting Web Applications, Linux/Windows systems, software installation, troubleshooting, Bash Scripting, with the ability to analyse system logs.
  • Supporting Live Applications' Will be highly desirable.
  • Process-Driven approach / environments experience.
  • Support of on-premise, cloud and hybrid infrastructure environments.
  • Experience/knowledge working with CRM or ITSM tools such as Zendesk or ServiceNow.
  • Familiarity with DevOps and Agile methodologies.
  • Knowledge/understanding of networking.
  • Experience of using SQL (Queries, Tables etc).
  • Previous experience of working in ITIL environments (Qualifications are a bonus).

The company offers a fully-remote working environment (occasional office visits will be required for training, product familiarisation, and support activities, at an office nearest to you.), with a base salary range of £35-£45K, depending on experience and a great benefits package including Pension plan with contributions, healthcare, group life assurance, income protection, 20 shifts leave per annum

Please apply now for more information on the role: Web Applications Support Analyst - Linux/Cloud, Agile/DevOps/SQL/SaaS.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Logo
SonicJobs
Your next career move. Sorted.
Search jobsbackground image

Contact us

© 2017 - 2024 SonicJobs App Ltd. All rights reserved

Terms & Conditions | Privacy Policy | AI Agent | Browse Jobs