1st Line IT Support Technician

1st Line Support Analyst required for top 10 UK�Accountancy firm. The company is growing and there is a clear career path�to progress into 2nd�line support and beyond.� This role is to act as first response to calls on the internal IT support desk and to resolve issues where possible and escalate�major issues or more complex and�time consuming issues.

Skills and experience required:

• At least 6 months experience of 1st line IT helpdesk experience
• A good knowledge of the Microsoft Office suite
• An understanding of networking protocols, specifically TCP/IP
• An understanding of troubleshooting Microsoft Windows operating systems, specifically Microsoft Windows 7 and 10
• A good knowledge Microsoft Exchange and Microsoft 365
• An understanding of file system permissions
• A good knowledge of Active Directory
• Troubleshooting of printers, scanners and multifunction devices
• The desire to learn and develop new skills

If you have the skills and experience required then we would love to hear from you.