Network Engineer

Job Title: 2nd Line Network EngineerContract Type: Permanent, full time (37.5 hours per week)Salary: Up to £50,000Location: Chelsea, West London - Fully on site Our client is seeking a skilled and motivated Network Engineer to play a key role in delivering first-class IT support and network solutions. This position involves managing day-to-day support cases for customer infrastructure while working closely with the internal support team to ensure timely resolution of incidents, service requests, and changes.

The ideal candidate will have strong problem-solving skills, a solid understanding of network principles (Routing, Switching, Wireless, and Security Technologies), and experience with Network Management Platforms and ITSM systems.

If you're passionate about technology, thrive in a fast-paced environment, and are ready to take on an exciting challenge at a customer site, this role could be a great fit for you.

Responsibilities:

• Provide 1st and 2nd line support, managing and resolving cases within SLA timeframes using the corporate ITSM system.
• Handle service and change requests, ensuring timely resolution within agreed SLA limits.
• Monitor and proactively manage customer networks using tools like SolarWinds and XMC software.
• Pre-stage and test equipment for small project rollouts.
• Support and maintain networking hardware and software infrastructure, including LAN, Wireless LAN, Uninterrupted Power Supplies (UPS), Firewalls, and cabling.
• Perform advanced performance monitoring using Network Management Tools.
• Create and maintain detailed site support documentation.
• Work on-site at the customer location to ensure a high level of service.

Required Skills and Experience:

• Strong experience with Extreme Fabric and Edge Network Solutions (EXoS and VOSS).
• Knowledge of Extreme WLAN Technology (CloudIQ, ECC).
• Familiarity with Extreme Software Solutions (NAC, A3, XMC, Analytics).
• At least 3 years of network engineering experience in LAN Switching and Routing.
• Extensive experience supporting Extreme/Cisco solutions (to CCNA level).
• Solid knowledge of LAN protocols, including OSPF, BGP, Fabric, Layer 2, and Layer 3.
• ITIL understanding and experience working with ITSM systems.
• Strong written and verbal communication skills.
• Proven ability to perform in high-pressure environments.

Desired Skills and Experience:

• Advanced experience supporting Extreme/Cisco solutions (to CCPA level).
• Knowledge of Firewall Technologies (Cisco, Palo Alto, Forcepoint).

Our client is looking for a proactive, solution-oriented professional who brings passion to their work and thrives in a collaborative environment. If you enjoy solving complex technical challenges and delivering excellent customer experiences, this role will provide an opportunity to showcase your skills and grow your career.

Apply now to join a team dedicated to delivering cutting-edge technology solutions!