- Service Maintenance and Checks - Perform scheduled checks on various IT services to ensure smooth operation and early detection of potential issues.
- Service Improvements - Identify and implement service improvements to enhance the efficiency and reliability of IT services.
- Escalation Management - Handle escalations from other support teams, ensuring prompt and effective resolution of complex technical issues.
- Disaster Recovery (DR) Management - Participate in planned and unplanned disaster recovery events to maintain service continuity.
- Capacity Management - Monitor and manage the capacity of IT services to prevent outages and ensure optimal performance.
- Liaising with Third Parties - Work with third-party vendors and internal business units to resolve IT issues and improve service delivery.
- VMWare ESXi & VCentre
- PowerShell scripting and automation
- Storage technologies
- Backup tools (ideally Commvault, but training can be provided)
- Azure AD, Office 365 & Intune
- Windows Server
- Active Directory, Exchange Server, clustering and file servers
- SMTP
- HPe hardware
- Network routing / 802.1x / firewalling (Desirable)
- £75k- 90k basic salary.
- Annual bonus.
- Contributory pension.
- Private medical cover.
- + Excellent benefits package.