Back to search
- Support the program strategy and execution of complex virtual-team (cross-company, cross-org) product efforts requiring sizable ops and coordination needs to deliver
- Develop program briefs, and partner with Design leadership and IC lead partners to establish and assemble project teams - setting teams up for success with strategic planning, forums, channels and other rhythms of business to be successful
- Plan and work with Design partners to high-pri, time-sensitive ideation and/or delivery work, for example Design sprints, review decks (with senior level stakeholders) or other types of surge efforts
- Manage and evolve pre-existing design programs that enable complex collaboration across our client - working with Design leadership and Design IC partners to shape program needs based on H1’25 road mapping goals
- Partner with Design leadership on the team to help drive alignment and decision-making across orgs
- Help to shape and support net-new design operations to drive accountability through a clear process
- Identify cross-team collaboration opportunities, and optimize process and forums for input and approvals
- Specific JTBD: Draft comms, collect inputs for program reporting, drive review coordination and delivery, own forum note-taking and follow-ups, scheduling, task management / tracking, own documentation maintenance and socialization
- Drive impact through strong executive communication skills and leadership
- Communicate proactively to cross-functional partners, prepare formal recurring communications, and present to people at all levels of the organization
- Be highly organized and experienced with managing ad-hoc requests, meeting deadlines, establishing timelines, anticipating project issues and resolving them
- Understand how to deliver on a complex, horizontal effort - keeping the working group accountable on deliverables and key milestones, and doing so through intentional planning, agenda setting, documentation and communication practices
- Streamline operational responsibilities, communication channels, review cadences, etc. to achieve product/project goals and foster healthy collaboration and team dynamics
- Synthesize complex information and context and provide recommendations to design leads on strategy for operations and execution
- Bring deep operational and communication skillsets to the role, with tools, methods and practices to streamline processes with thoughtful consideration of solution and impact
- Drive project meetings and coordinate deliverables from internal workstreams
- Have excellent prioritization skills, and be adaptable to changing needs
- Have a reasonable degree of time zone flexibility, as you’ll be working with teams across both EMEA and the US (California and East Coast)
- Bachelor’s or master’s degree in communications, marketing, business management or related field (or equivalent experience).
- 6+ years program or project management experience
- Prior experience leading Design efforts and programs for complex digital north stars, product ecosystem work, and horizontal cross-company product initiatives
- Strong track record working with Design teams in partnership with cross-functional partners, and proven understanding of the Design/product lifecycle and best practices
- Prior experience in the integrity / safety / trust / customer support work preferred, though not required
