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Application Services Manager£75,000 - £80,000 + bonus + benefitsLondon or Birmingham (1-2 days per week onsite, remote options available)
Alternative Titles: Applications Manager / Business Applications Manager / Business Applications and Digital Services Manager / Cloud and Applications Services Lead / Business Readiness Manager
A leading professional services firm seeks an Application Services Manager to oversee their Digital Applications and Workplace services team. This team supports lifecycle management for SaaS, cloud, and in-house solutions, with a focus on risk mitigation, compliance, and business continuity.
Key Responsibilities
- Service Management: Lead applications and digital services across finance, HCM, and document management, ensuring compliance, release management, backup, and disaster recovery.
- Escalation and Incident Management: Act as the escalation point for digital application issues, managing vendor relationships and third-party contracts.
- Change and Release: Represent applications in CAB meetings, oversee change impact assessments, and manage releases and service improvements.
- Team Leadership: Manage and develop the applications team, overseeing skill allocation, support models, and DR readiness.
- Collaboration: Work with architecture and development teams to drive roadmaps, improve service delivery, and manage asset ownership and system documentation.
Ideal Experience
- Managing enterprise applications (e.g., Azure, SaaS), with experience in digital workplace solutions, integration platforms, ITIL frameworks, and incident response.
- People management skills with a proven record in team training, resourcing, and capability planning.
- Experience with structured methodologies (SDLC, Agile) and knowledge of IT service tools.
- Background in professional services is advantageous, with exposure to critical technologies like HCM, finance systems, M365, CRM, and virtual desktop services.
This role is ideal for someone with a background in application management or support who thrives in a dynamic, compliance-driven environment.
