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As Assistant Director - Data, Digital and Customer Services you will work with a team which is part of this local authority's Customer & Workplace division. The division is responsible for a broad portfolio of high-profile, citizen-facing & corporate support services.
This work plays a vital role in the experience that residents & businesses have of council services, & you will work closely with colleagues across the organisation.
Client Details
A well-known local authority body based in London.
Description
The Customer Services, Digital & Data teams are responsible for over 1 million customer enquiries per year by phone via this local authority's contact centre; face-to-face; online; and through the registrars service. These range from requests for general information to help recording major life events such as births, deaths and marriages, and providing support for some of the most vulnerable residents who are at risk of homelessness and experiencing financial hardship.
As well as being the first point of contact, the teams have the digital, data and technology skills needed to make sure that they deliver an excellent customer experience, and provide well designed and efficient end-to-end service journeys.
Profile
The successful candidate will have the following:
- Strong communication skills and a passion for delivering excellent customer service.
- Experienced in handling a high volume of enquiries and be comfortable supporting vulnerable individuals.
- Solid understanding of digital tools and data and you will be able to use technology to improve service delivery and enhance customer experiences.
- Ability to drive service transformation and make a real impact in the community.
Job Offer
Initially this will be an interim role for 6 months based in London.Competitive Day rate paying between £400 - £450 depending on knowledge and experience.
36 hours per week
9.00am - 5.00pm
