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Digital Transformation Programme Manager (Income Maximisation)
Contract Type: 6-Month Interim Contract
Location: Hybrid - 3 days in office (London), 2 days remote
Rate: 600 per day (Inside IR35)
We are seeking an experienced Programme Manager to lead high-impact transformation initiatives within a public sector setting. This role focuses on income maximisation, debt reduction, and boosting operational efficiency through innovative digital solutions. You will oversee governance, stakeholder engagement, and lead a multidisciplinary team to deliver strategic programmes effectively.
Key Responsibilities
- Spearhead income-maximising strategies and shift towards payment-in-advance models to minimise outstanding debt.
- Develop and implement governance frameworks for clear accountability and risk management.
- Lead, mentor, and coordinate a team across multiple departments and external partners.
- Drive process automation and operational efficiencies by optimising existing IT systems.
- Maintain a strong programme narrative, communicating benefits to stakeholders, including executive leaders and partners.
- Champion revenue collection enhancements via automation and digital tools, while elevating customer experience.
- Align departments with programme milestones and ensure readiness for change.
- Monitor financial impacts and adjust programme strategies for maximum benefit.
- Cultivate relationships with stakeholders and act as a main transformation point of contact.
- Prepare and oversee the monthly Income and Debt Board pack with clear progress reports and strategic guidance.
- Simplify complex information into insights for non-technical audiences to gain support.
- Keep senior leadership updated with progress, challenges, and outcomes.
- Manage programme budgets with accurate forecasting and resource allocation.
- Identify and handle programme dependencies in collaboration with relevant parties.
Person Specification
- Proven track record managing programmes focused on income maximisation and debt reduction.
- Expertise in delivering automation and digital transformation projects.
- Strong governance, budget management, and risk mitigation skills.
- Collaborative leader capable of guiding multidisciplinary teams in complex environments.
- Experience with public sector finance initiatives or related transformation programmes.
Technical & Leadership Qualifications:
- PRINCE2 certification required; MSP or APM certifications highly desirable.
- Familiarity with programme management tools (MSP, APM) and digital frameworks (Agile/Waterfall).
- Competence with tools like MS Project and Asure DevOps.
- Degree or substantial relevant experience.
- Experience with systems like NEC, Oracle Fusion, Pay360, or Abacus is beneficial but not essential.
