- Strong organization, prioritisation and time management skills to help balance the broad scope of this role
- Experience managing the provision of IT support across the whole spectrum of IT, ideally within a start up / SME, problem solving autonomously while keeping key stakeholders informed
- Experience supporting Salesforce, Windows 10 and Microsoft Office, server administration, network administration, cyber security and risk as well as being comfortable learning new systems and software as needed
- Experience of vendor management – raising service requests and seeing through to resolution
- Knowledge of IT Asset Lifecycle / Management
- Experience managing and delivering IT projects to meet business requirements
- Understanding of the ITIL lifecycle
- Experience of IT policy design and adherence, maintaining parent company and external minimum standards
- Effective communication skills with the ability to translate technical requirements into layperson language and a talent for building effective working relationships with clients, peers and external providers.
- 1st & 2nd Line support
- New starter IT set up
- working closely with our parent company who provide our network, servers and software centrally
- Supporting UK and Global workforce
- Project support & management - IT Change and upgrade projects, new system implementation
- Cybersecurity, risk & assurance
- Support throughout the employee lifecycle - mobile & IT
- Managing all client risk assessment requests, responding appropriately and collating information from other internal subject matter experts
- Owning and updating the internal Risk Process Manual, summarising it for clients and proactively providing recommendations to improve it
- Scheduling and carrying out monitoring checks to comply with client requirements
Back to searchIT Operations Lead - Hybrid - salary up to £ 60,000 pa Central London
Career Moves Group
Posted 9 hours ago, valid for 16 days
London, Greater London EC1R 0WX
Full Time
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Sonic Summary
- The role of IT Operations Lead is based in Central London and offers a salary of up to £60,000 per annum.
- This full-time and permanent position features a hybrid work model, requiring 2 to 3 days in the office each week.
- Candidates should have experience managing IT support within a startup or SME environment, along with strong stakeholder networking skills.
- Key responsibilities include supporting global teams, managing IT projects, and ensuring cybersecurity and risk management.
- The ideal candidate should possess effective communication skills and a solid understanding of ITIL and IT asset management.
