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A top-tier legal firm is looking for a Service Desk Delivery Manager to lead and enhance its service desk operations. This is a hands-on leadership role managing a team of four support staff, ideal for someone with experience overseeing a small team and eager to drive service improvements.
Key Details:
- Location: Central London (Hybrid - 3 days in-office)
- Travel: Some UK travel required
- Eligibility: Must have the right to work in the UK (no sponsorship available)
The Role:
Reporting to the Head of Technology, you will be responsible for:? Leading the service desk team, ensuring top-tier support aligned with ITIL best practices? Strengthening collaboration across Applications, Infrastructure, and Training teams? Managing vendor relationships, asset management, and hands-on technical support
What We’re Looking For:
? 5-6 years of desktop support experience, with team leadership exposure? Background in the legal sector (mandatory)? A proactive mindset, ready to enhance service desk performance
This is a fantastic opportunity to make a real impact, shaping and elevating service delivery within a prestigious firm.
?? Get in touch for more details!
