Product Owner End User Computing

Product Owner - IT Services (End User Experience)Location: London, Hybrid 2 days a weekSalary: £75,000 Contract Type: Permanent

Are you a passionate Product Owner with a knack for driving innovative IT solutions? We're on the hunt for a talented individual to join a dynamic IT Services team, focusing on the End User Experience (EUX) value stream. This is your chance to shape cutting-edge infrastructure products that are sustainable, resilient, and designed with inclusivity in mind - all while delivering maximum value to colleagues and boosting market competitiveness.

This is a varied and exciting role where no two days are the same. You'll:

• Shape and deliver a product roadmap that aligns with key objectives and keeps the team on track.
• Collaborate with technical experts to run workshops, gather requirements, and prioritise work that delivers real impact.
• Craft clear, concise user stories, acceptance criteria, and specs that get the job done.
• Keep the product backlog in top shape - refined, prioritised, and ready to roll.
• Team up with Agile Delivery Leads to ensure a smooth flow of work for the squad, keeping the roadmap front and centre.
• Build dashboards to track performance metrics and use data to tackle waste and inefficiencies.
• Be the go-to person for the squad - answering questions, clarifying needs, and clearing roadblocks.
• Champion the customer's voice, ensuring everyone understands the value behind the work.
• Join forces with the Agile Delivery Lead for stand-ups, planning, refinement, and retrospectives.
• Flag risks or issues early, escalating where needed, and keep the roadmap on course.
• Keep stakeholders in the loop with clear, confident communication.
• Dig into product performance, spot opportunities for improvement, and make smart, data-driven calls.
• Lead product launches with flair, ensuring internal customers and stakeholders are fully briefed.
• Share your expertise with the wider Product Owner community, mentoring junior team members to help them grow.

• Hands-on experience in Technology Infrastructure - whether in support, delivery, or projects.
• Solid knowledge of end user computing solutions.
• A track record of delivering transformative tech infrastructure projects or programmes.
• Proven time in a product-focused role - think Agile teams, backlog management, and a laser focus on business value.
• A customer-first mindset with a knack for shaking things up and solving problems.
• Relevant qualifications (e.g., Certified Scrum Product Owner) would be a bonus.
• Comfortable using Agile tools like Jira and Confluence, plus other product management platforms.
• Skilled at writing business requirements that engineers can pick up and run with.
• A sharp eye for detail, obsessed with quality and delivering value.
• Deep understanding of Agile ways of working (Scrum, Kanban, Lean) and product management frameworks.